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Frequently Asked Questions
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- Our candles are carefully crafted using high-quality soy wax, premium fragrance oils, and thoughtfully selected materials to create a beautiful and long-lasting experience.
- Burn time depends on the size and style of the candle. Where we have measured it, you'll find it on the product page. Please check our Candle Care section for more information.
- We offer fifteen carefully curated scents, from soft and elegant fragrances to warm, sweet and seasonal aromas. Explore Our Scents to discover your favourite.
- Yes. Every candle is poured in the colour and scent you choose. Our wedding and christening collections can also be personalised with a name, a date and a ribbon colour.
- Trim the wick before each burn and allow the wax to melt evenly across the surface. Never leave a burning candle unattended. See our Candle Care page for the full guide.
- Keep your candle in a cool, dry place away from direct sunlight and heat. This helps preserve its fragrance, colour and appearance.
- We deliver across Macedonia in 3–5 working days for a flat 180 MKD. Made-to-order pieces for weddings and christenings need longer — we agree the timeline with you when you order.
- Yes. Once the candle has completely cooled and the remaining wax has been removed, the container can usually be cleaned and reused.
- Of course. Whether you are looking for wedding favours, christening gifts, personalised candles or a beautiful gift set, we would be happy to help you find the right option. Send us a custom order request.
- Choose a fragrance based on the atmosphere you want to create. Floral and fresh scents feel light and refreshing, warm and cozy, evoking a sense of comfort and relaxation. Our scent finder can narrow it down for you.
- Make sure the candle is placed on a level surface and allow the wax to melt evenly during each burn. Trimming the wick before use also helps.
- Unused and unopened products may be eligible for return within 15 days of delivery. Custom and personalised orders cannot be returned once production has started. See our Returns page for the details.
- You can find our contact information in the Contact Us section, and we'll be happy to assist you with any questions.
