Returns & Cancellations
We want you to be completely happy with your Magical Flames purchase. If you have any questions or concerns about your order, please contact us and we'll be happy to help.
Returns
Unused and unopened products may be eligible for return within 15 days of delivery. Items must be returned in their original condition and packaging. Return shipping costs may apply.
Damaged or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 15 days of delivery and include photos of the product and packaging. We will review your request and, where applicable, offer a replacement or refund.
Custom & personalised orders
Because custom and personalised candles are made specifically for you, they cannot be returned or cancelled once production has started, unless the item arrives damaged or there is an error on our part.
Order cancellations
Orders may be cancelled within 24 hours of placing the order, provided that production has not yet started. Once production has begun, the order can no longer be cancelled.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.